Returns & Replacements Policy

Last Updated: September 1, 2026

At PopXBox, we carefully inspect our products before shipment and aim to ensure that every collectible reaches you in good condition.

Please read the following policy carefully before placing an order.

1. General Return Policy

Due to the nature of our collectible products, returns or exchanges are generally not accepted for non-product-related reasons, including changes of mind, personal preferences, ordering the wrong item, or no longer wanting the product.

This policy does not affect any rights you may have under applicable consumer protection laws.

2. Defective or Quality Issues

If you receive a product with a genuine manufacturing defect or other product quality issue, please contact us at:

support@popxbox.com

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

• Photos of the product packaging when relevant

Our team will review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, repair, refund, or other appropriate resolution.

3. Inspection

All reported quality issues are subject to review.

We may request additional photos, videos, or other information to help us determine whether the issue is related to product quality.

Minor variations in color, texture, paint application, or handmade/production details may occur and may not necessarily be considered product defects.

4. Unauthorized Returns

Please do not send products back to us without first contacting our support team and receiving return instructions.

Unauthorized returns may not be accepted or processed.

5. Refunds

Where a refund is approved, the refund will generally be issued to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Contact Us

For any questions regarding returns, replacements, or product quality issues, please contact:

POPXBOX LIMITED

Email: support@popxbox.com

Address:
UNIT 1009, 10/F, KING CENTER,
5-9 KA HING ROAD, KWAI CHUNG NT,
Hong Kong