Privacy Policy

Privacy Policy

Last Updated: September 1, 2026

POPXBOX LIMITED ("PopXBox", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our website.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Information You Provide

When you place an order, contact us, subscribe to our newsletter, or otherwise interact with our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order information

  • Payment-related information

  • Customer service communications

  • Information you voluntarily provide to us

We do not generally store complete payment card details. Payment information may be processed by third-party payment providers according to their own privacy policies.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring website

  • Website interaction information

  • Approximate geographic information

  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide customer support

  • Communicate with you about your orders

  • Respond to inquiries

  • Improve our website, products, and services

  • Understand website usage and customer preferences

  • Send marketing communications where permitted by applicable law

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Comply with legal and regulatory requirements

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.

We may also use analytics and advertising technologies provided by third parties where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business, including providers involved in:

  • Website hosting and e-commerce services

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • Analytics

  • Marketing and advertising

  • Fraud prevention

  • Legal and compliance services

We do not sell your personal information as a standalone product.

We may also disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect our rights, customers, or business.

5. International Data Transfers

Because we serve customers internationally, your information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred across borders.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, legal, regulatory, and security requirements.

The specific retention period may vary depending on the type of information and applicable legal requirements.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

To exercise applicable privacy rights, please contact us using the information below.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new products, collections, promotions, and other PopXBox updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:

POPXBOX LIMITED
UNIT 1009, 10/F, KING CENTER,
5-9 KA HING ROAD, KWAI CHUNG NT,
Hong Kong

Email: support@popxbox.com