Shipping Policy
Shipping Policy
Last Updated: September 1, 2026
At PopXBox, we work to process and deliver your order as quickly and safely as possible. Please review the information below before placing your order.
1. Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Orders are not normally processed on weekends or public holidays. Processing times may be slightly longer during product launches, promotions, holidays, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Estimated Delivery Times
Delivery times depend on the destination and local carrier.
| Destination | Estimated Delivery Time |
|---|---|
| Hong Kong | 1–2 business days |
| Southeast Asia | 3–15 business days |
| North America, Europe & Other Regions | 7–15 business days |
The delivery times above are estimates and are not guaranteed delivery dates.
Actual delivery times may vary due to customs clearance, weather conditions, carrier delays, local holidays, incorrect or incomplete shipping information, or other circumstances beyond our control.
3. Shipping Address
Please make sure that your shipping address and contact information are complete and accurate when placing your order.
PopXBox is not responsible for delays or additional costs caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.
If you realize that your shipping information is incorrect, please contact us as soon as possible at:
We will do our best to assist you before the order is shipped.
4. Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country or region.
Any such charges, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.
Customs clearance procedures may also cause additional delivery delays.
5. Delayed or Missing Orders
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:
Please include your order number and shipping information so that we can assist you in checking the status of your shipment.
6. Contact Us
If you have any questions about shipping, please contact us:
POPXBOX LIMITED
UNIT 1009, 10/F, KING CENTER,
5-9 KA HING ROAD, KWAI CHUNG NT,
Hong Kong
Email: support@popxbox.com