Terms of service

Terms of Service

Last Updated: September 1, 2026

Welcome to PopXBox. These Terms of Service ("Terms") govern your access to and use of the PopXBox website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About PopXBox

This website is operated by:

POPXBOX LIMITED

UNIT 1009, 10/F, KING CENTER,
5-9 KA HING ROAD, KWAI CHUNG NT,
Hong Kong

Email: support@popxbox.com

In these Terms, "PopXBox", "we", "our", and "us" refer to POPXBOX LIMITED.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to interfere with or disrupt the website

  • Access areas or systems without authorization

  • Copy, reproduce, or exploit website content without permission

  • Use our website or content in a way that infringes the rights of PopXBox or third parties

We reserve the right to restrict or terminate access to our website where reasonably necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information on our website are accurate.

However, actual products may vary slightly from website images due to lighting, photography, screen settings, manufacturing processes, or normal production variations.

We reserve the right to correct errors, update product information, and modify or discontinue products without prior notice.

4. Blind Box Products

For blind box products, the specific character, figure, or design contained inside a sealed box may be randomly selected according to the product design.

Unless otherwise stated on the product page, customers cannot select a specific character or figure before purchase.

Any rarity, edition, character availability, or collection information will be described on the applicable product page where relevant.

5. Prices

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors or other inaccuracies.

If an obvious pricing error affects an order, we may contact you regarding the order and provide the option to reconfirm or cancel it.

6. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase.

An order confirmation email does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, payment problems, product availability issues, or obvious pricing errors.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the amount paid for the cancelled order.

7. Payments

Payment must be successfully received before an order can be processed and shipped.

Payments may be processed through third-party payment providers. Their own terms and privacy policies may also apply.

8. Shipping

Orders are generally processed within 1–2 business days.

Estimated delivery times vary by destination:

  • Hong Kong: 1–2 business days

  • Southeast Asia: 3–15 business days

  • Europe & United States: 7–15 business days

Delivery estimates are not guaranteed and may be affected by customs, carriers, weather, holidays, or other circumstances outside our reasonable control.

For further information, please refer to our Shipping Policy.

9. Returns and Replacements

Returns or exchanges are generally not accepted for non-product-related reasons, including changes of mind or personal preferences.

If you receive a product with a genuine quality issue, please contact us at support@popxbox.com so that we can review the issue and determine an appropriate resolution.

Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded under applicable law.

For further information, please refer to our Returns & Replacements Policy.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Illustrations

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layout

  • Other original materials

is owned by or licensed to PopXBox or the applicable rights holder, unless otherwise stated.

You may not reproduce, modify, distribute, publicly display, commercially exploit, or otherwise use our content without prior written permission.

All third-party trademarks, characters, names, logos, and intellectual property remain the property of their respective owners.

11. User Content

If you voluntarily submit reviews, photographs, comments, or other content to us, you represent that you have the necessary rights to provide such content.

You agree that PopXBox may use such content for legitimate business purposes, including displaying customer reviews or promoting our products, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, or otherwise inappropriate.

12. Third-Party Services and Links

Our website may use or link to third-party services, applications, payment providers, shipping providers, or websites.

We are not responsible for the content, availability, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

13. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes any liability or consumer rights that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, PopXBox will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This limitation does not apply where such limitation is prohibited by applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold PopXBox harmless from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of the rights of another party.

16. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Hong Kong, except where mandatory consumer protection laws in your country or region require otherwise.

Any disputes shall be handled in accordance with applicable law and the jurisdiction of the competent courts, subject to any mandatory rights you may have under applicable consumer protection laws.

18. Contact Us

If you have any questions regarding these Terms, please contact:

POPXBOX LIMITED
UNIT 1009, 10/F, KING CENTER,
5-9 KA HING ROAD, KWAI CHUNG NT,
Hong Kong

Email: support@popxbox.com